Refund Policy

1. General approach

We want customers to understand what they are purchasing before payment. Product pages and checkout information should identify the service, price, billing terms, and material conditions applicable to the purchase.

2. Requesting a refund

If you believe you are entitled to a refund, contact us at contato@cardosoulisses.online with your name, purchase email, order or transaction reference if available, and the reason for the request.

3. Digital services

Because SaaS services and digital access may be delivered immediately after purchase, eligibility for a refund can depend on the product, purchase terms, applicable law, and whether the service has been substantially used. Any mandatory consumer rights remain unaffected.

4. Subscription cancellation

Where a service is subscription-based, customers may request cancellation through the available account or support channel. Cancellation generally prevents future renewals; it does not automatically create a refund for a previous billing period unless the applicable product terms or law provide otherwise.

5. Duplicate or unauthorized charges

If you believe you were charged more than once for the same purchase or that a transaction was unauthorized, contact us promptly so we can investigate the payment record and take appropriate action.

6. Processing

Approved refunds are generally sent back through the original payment method. The time required for the funds to appear may depend on the payment provider or financial institution.

7. Exceptions and legal rights

Nothing in this policy limits rights that consumers have under mandatory applicable law, including applicable Brazilian consumer-protection rules.

8. Contact

Refund and billing questions: contato@cardosoulisses.online.